So no item and no return money, must call to your bank.Great company Sounds like the company doesn’t care about other people’s time, and is likely severely understaffed if they have to operate this way. Making people wait 20 days for a replacement if it’s lost or damaged during shipping is terrible.
Seems like that isn’t the first time either. I suggest you look for second hand devices and never give this company another dime. Customer service mainly only tells me how I’m in the wrong and how much of an ass I’m being for complaining, and that they have a lot of work to do.
Speedy delivery and great product and service. These people should be ashamed taking money from a young child who had worked hard to earn it and save it up. 10 days passed and still I had not been refunded. On yhe 7th june i called again and was informed the item was not coming so a refund would be made.
- I would take all unverified reviews with a pinch of salt.
- Had to get my bank to block them as they kept taking money from my account even after they told me that my subscription had been cancelled
- Anyone can write a Trustpilot review.
- Emailed for an update and received a snippy reply from someone basically saying that they were dealing with my order and i had contacted them too early and i no right to be asking for an update yet.
- After having trouble obtaining my refund from this company I went to my bank.
- Verification can help ensure real people are writing the reviews you read on Trustpilot.
Worst Customer Experience I’ve had
I love the pillows I got, they are gorgeous and great quality. Pillows overall feel like really good quality. It arrived sooner than promised even though it was a few days before Christmas.
Christmas i understand does slow down…
- Unlike other reviewers, Trust Pilot have verified my review after being supplied with all the evidence of my purchase, the correspondence and the resulting abuse.
- Amazing products and customer service – can’t wait to reorder!
- The shirt is good quality and delivery was within a reasonable time.
- Last time I’ll deal with a company I’ve never heard of, now I’ve all the faff of trying to recover my money, thank goodness I used a credit card.
- Very very poor customer service – non-existent in fact.
- After another three weeks still no dispatch e-mail or sign of the items I e-mailed them requesting a refund which they have ignored.
Customer service is top notch! The quality is outstanding and I love buying clothes that are from Europe. I Love, love, love the quality of the clothing and I love how everything was packaged and sent to me! The clothing is amazing quality! An amazing company! The quality was really great
Great product, swift service.
Emailed support got this automatic reply before getting actual support which is telling in a lot of ways. Took payment immediately, order has sat for days without shipping and I paid for the expedited shipping method. I was eventually told that they needed to claim the lost item from their insurance, which apparently was approved. Package was never send, support does not reply on requests. See how their reviews and ratings are sourced, scored, and moderated. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience.
Ordered a birthday gift for my son
We use dedicated people and clever https://www.ringospin-casino.com/ technology to safeguard our platform. Anyone can write a Trustpilot review. Quick and efficient order process / delivery (although I did make sure I ordered the device whilst it was in stock).
Seen this happen before with cheap shipping methods that utilize multiple methods of shipment and overly convoluted shipping methods with tons of random stops. That company is on here as well and they have a abysmal score. Shipping company used appears to be OSM Worldwide in GLENDALE HEIGHTS, IL 60139.
We are not a UK company and this needs to be taken into account, this is why we offer the delivery times we do and also with the Covid crisis things are taking longer naturally with people having to isolate. I had ordered some items for my sons birthday on the 25th of May and had not received anything within the time period for the delivery. Shipped ordered items to everyone who ordered after the initial period, which means the people first to order are still waiting on their items, while the people who ordered days or a week later already have what they ordered. When I questioned this it was withdrawn and I was told only faulty or incorrect items could be refunded. What followed was the worst customer service I have ever received.
Labeled Verified, they’re about genuine experiences.Learn more about other kinds of reviews. Companies can ask for reviews via automatic invitations. Don’t send item, support totally ignoring you. Beware of paying more for expedited shipping, as it may not actually result in faster delivery. I am extremely dissatisfied with this company’s shipping process and I cannot recommend them based on my experience. Much to my surprise and disappointment, my friend has already received their package, while my order status has been stuck on “Awaiting Dispatch by Warehouse” for two weeks now.This situation feels like a joke.
Order has not been received, still waiting with no results.Contacted support about a ETA and basically was told outright they don’t have a ETA and your are just told to wait. I haven’t experienced worse customer service that I can recall. Numerous contact with customer service resulted in nothing useful. I contacted customer support and asked for a replacement, a refund or send in for repair. Great value for money turned up within the specified time and couldn’t be happier will be purchasing again.! Incredibly shocked by bad reviews they are brilliant!!!
While we don’t verify specific claims because reviewers’ opinions are their own, we may label reviews as “Verified” when we can confirm a business interaction took place. And very shortsighted because as a mum of 3 boys I am sure I would have purchased more shirts from them. I requested a refund and 50% was offered. Looking at their website it simply stated returns needed to be approved and within 15 days of receipt.
Contacted immediately re missing shirt, which took some time to resolve and meant t… Ordered 3 shirts and only 2 arrived, it’s frustrating that they take so long (14 working days) which isn’t clear. We are also so appreciative of you taking the time to leave a review.
Have ordered on two occasions now, delivery can take some time but that is to be expected. Just received my sons kit in time for Christmas, emailed them a few times as worried it wouldn’t come and the replies I had were so quick providing tracking number etc. This review is in no way respective of our company and i think this may be a competitor trying to tarnish us as we have no order details for them. Trying to slam a company that is doing their best over such a terrible period is very upsetting.Called the customer who refused to talk to us so we are unable to help her. You are entitled to your opinion on us but please in future only write reviews with facts involved.
The support team sent me a photo of all the mat, and I agreed, it looks fine in the photo. I asked for 1st, 2nd and 3rd seat row mat, it took time to be delivered. How this company uses Trustpilot Learn about Trustpilot’s review process.
Topflightjerseys Reviews 79
I am yet to receive a refund for an order they couldn’t fulfill. It seems a few of their customers are having the same issue I am. People like this need to be caught and made to pay back all the money they are stealing My order wasn’t fulfilled and was promised a refund which I’m still waiting for over a month later. Hope this helps everyone else that is due money back from these cowboys.
Shipment takes a little long but I have received the goods and I like the product a lot! This is a russian company and i believe that’s explaining all. Useless company, don’t ever order a FLipper !!!!! Now communication is not possible anymore with support. To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software.